FAQs
1.Who is JapaneseChefsKnife.Com (JCK)?
Since 2003 JCK has been a specialized online retailer of high-end, high quality Japanese Chef’s knives. Located in Seki city, the Japanese knife making capital, we offer a wide selection of chef’s knives including: Knives from leading Japanese knife producers including Masamoto, Misono and Mizuno Tanrenjyo; Knives from the world-renowned Japanese Master craftsman, Ichiro Hattori; Rare one-of-a-kind custom kitchen knives and hand-forged traditional Japanese knives to meet all the requirements of Professional chef’s, Sushi chef’s and serious home chefs. JCK serves and ships to knife enthusiasts in over 100 countries worldwide via EMS for a flat-rate shipping fee of just US$7.00. (More info at “About Us”).
2. Can you ship products to my country, and What are "EMS" and "DHL Express" ?
We ship our products to over 100 countries worldwide using EMS (International Express Mail Service, by Japan Post) and DHL Express.
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UP!! Important Notice About EMS Postal Shipping Service and DHL Express: Due to the Corona Virus pandemic, we regret to inform that EMS Postal Shipping Service deliveries will take very longer than usual. DHL Express is still able to provide very fast and secure deliveries. During this hard situation, we recommend DHL Express and we have decided to offer DHL Flat Rate Shipping US$10 for customers in United States, Canada, Australia and Asia. DHL Flat Rate Shipping US$15 for Europe and other countries (Normally US$20).
Best wishes to you and your family, we hope you can all stay healthy and mentally strong.
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Your order will be shipped directly from our office in Seki, Japan, using EMS or DHL Express:
- EMS is a fast and safe international shipping method, which is delivered right to your door by your postman. It is one of the most reliable methods for shipping parcels from Japan, and your parcel will be insured and traceable. (at flat-rate shipping fee of just US$7)
- DHL Express is famous for its super fast and secure (Insured and traceable) worldwide shipping service, which is delivered right to your door by a DHL Deliveryman. (at flat-rate shipping fee of just US$20)
EMS and DHL Express Shipping Services are available worldwide in the following countries:
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Asia |
Central America Oceania Middle East Caribbean
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Europe Russia
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Africa
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Bangladesh, Bhutan, Brunei, Cambodia, China (People's Rep.), Guam, Hong Kong, India, Indonesia, Korea (Rep.), Laos, Macao, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Pakistan, Philippines, Saipan, Singapore, Sri Lanka, Taiwan, Thailand, Vietnam |
Australia, Fiji, New Caledonia, New Zealand, Papua New Guinea, Solomon Is, Barbados,Canada, Costa Rica, Cuba,El Salvador, Honduras, Jamaica, Mexico, Panama, Trinidad and Tobago, U.S.A. , Bahrain, Cyprus, Iran, Iraq, Israel, Jordan, Kuwait, Oman, Qatar, Saudi Arabia, Syria, Turkey, United Arab Emirates |
Austria, Azerbaidjan, Belarus, Belgium, Bulgaria, Czech, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia(Former Yugoslav Republic of),Malta, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovak, Slovenia, Spain, Sweden, Switzerland, Ukraine, U.K. |
Argentina, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay, Venezuela, Algeria, Botswana, Cote d'Ivoire, Djibouti, Egypt, Ethiopia, Gabon, Ghana, Kenya, Madagascar, Mauritius, Morocco, Nigeria, Rwanda, Senegal, Sierra Leone, South Africa, Sudan, Tanzania, Togo, Tunisia, Uganda, Zimbabwe |
3. How does shipping cost?
For only US$7.00 we can ship your order to any one of over 100 countries worldwide via EMS.
If your order contains multiple items, you will only be charged a total of US$7.00 for shipping. The shipping fee will be automatically added to your shopping cart at the time of payment.
You can select the shipping method "DHL Express" (Fastest Shipping method) at flat-rate shipping fee of just US$20.
4. How soon can you ship my order?
We try to keep most items available for immediate shipment and we can usually ship your order on the same day that it is placed, or on the following day. If we are unable to ship your order within a few days, we will promptly notify you about the expected shipping date of your order.
On average, EMS (International Express Mail Service) takes the following number of days to arrive, once the shipment is dispatched from Japan:
- To addresses in the United States within 3 to 5 days.
- To addresses in Europe within 5 to 7 days.
- To addresses in Australia, New Zealand, or Canada within 4 to 6 days.
- To addresses in China and Asia within 3 to 5 days.
- To addresses in Russia within 7 to 14 days.
On average, DHL Express takes the following number of days to arrive, once the shipment is dispatched from Japan:
- To addresses in the United States within 2 days.
- To addresses in Europe within 2 to 3 days.
- To addresses in Australia, New Zealand, or Canada within 2 days.
- To addresses in China and Asia within 2 days.
(Please note that delivery times might be affected by additional delays during the December Holiday Season. We apologize in advance for any inconvenience this might cause)
5. How can I trace my parcel ?
As soon as you order has been dispatched, we will send you an e-mail notification containing a tracking number that you can use to trace your parcel at the EMS Trace website, or the DHL Trace website.
6. Are items shipped by EMS & DHL Insured?
Yes, your order is insured against any loss or damage caused during transportation. We take great care to properly inspect and pack your products before dispatching them, however, if you notice any damage or other problems please contact us immediately; We will help you to make a claim for any damages and we will try to resolve your problem in a timely manner (Please note that you may be required to submit evidence, such as photographs or documents).
7. How can I buy knives which are “sold out” or “out of stock”?
We always try to keep sufficient inventory of all the products that we offer. However, because many of our knives are ‘limited production items’ that are produced by skilled craftsmen, using time consuming manual labor, some items may be out of stock for a long time once.
If an item you would like to purchase is out of stock, you can contact us by E-mail to both learn about product availability dates or be put on a waiting list. Or, if you are willing to wait, you may make your order now and have it shipped to you as soon as the item is back in stock.
8. I am not familiar with measurements given in millimeters. What are the blade sizes in inches?
In Japan, we use metric measurements in "mm" (millimeters) and "cm" (centimeters), or the old traditional Japanese “Sun” and “Shaku” units of measurement. On our website, we always state the blade length in millimeters, but we also provide this useful metric-to-inch conversion table for our customers who are not familiar with metric measurements. If the measurement you wish to convert is not in the table below, you can calculate the inch equivalent by dividing the number of millimeters by 25.4 (1 Inch = 25.4mm).
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Inch |
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Inch |
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Paring 80mm |
3.1 |
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Yanagiba 180mm |
7 |
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Petty 120mm |
4.7 |
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Yanagiba 210mm |
8.2 |
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Petty 135mm |
5.3 |
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Yanagiba 240mm |
9.4 |
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Petty 150mm |
5.9 |
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Yanagiba 270mm |
10.6 |
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Honesuki 150mm (Boning Knife) |
5.9 |
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Yanagiba 300mm |
11.8 |
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Santoku 170mm |
6.6 |
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Yanagiba 330mm |
12.9 |
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Santoku 180mm |
7 |
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Usuba 165mm |
6.4 |
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Gyuto 150mm |
5.9 |
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Usuba 180mm |
7 |
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Gyuto 180mm |
7 |
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Usuba 195mm |
7.6 |
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Gyuto 210mm |
8.2 |
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Usuba 210mm |
8.2 |
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Gyuto 240mm |
9.4 |
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Usuba 225mm |
8.8 |
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Gyuto 270mm |
10.6 |
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Deba 120mm |
4.7 |
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Gyuto 300mm |
11.8 |
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Deba 135mm |
5.3 |
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Sujihiki 210mm |
8.2 |
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Deba 150mm |
5.9 |
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Sujihiki 240mm |
9.4 |
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Deba 165mm |
6.4 |
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Sujihiki 270mm |
10.6 |
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Deba 180mm |
7 |
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Sujihiki 300mm |
11.8 |
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Deba 195mm |
7.6 |
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Western Deba 165mm |
6.4 |
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Deba 210mm |
8.2 |
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Western Deba 210mm |
8.2 |
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Western Deba 240mm |
9.4 |
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9. I have still not received your shipment and the expected delivery date has passed. What should I do?
Delays can occur if your postman or DHL Deliveryman attempts to deliver your parcel when you not available to receive it. If you suspect that this has happened, please check the current status of your parcel by using your EMS Tracking Number on the EMS Tracing system website, or by using the DHL Tracking System. If the shipping status is displayed as “Attempted to be delivered”, your nearest local post office is probably keeping your parcel and waiting for you to contact them (Most local post offices will keep the parcel for 7 to 10 days before returning the parcel back to us). In this case, please contact your local post office (Quoting your shipping information and tracking number) and ask them if they can either redeliver your parcel, or if you can collect your parcel yourself (Proof of identity may be required).
If your order has been shipped using DHL Express, you can contact DHL and arrange for you parcel to be derived on a specific date. DHL aims provide an efficient, secure and fast delivery service that is also convenient for you.
10. If I have not received an order shipping confirmation e-mail, a reply to my e-mail inquiry, what should I do?
We normally reply to your e-mail messages and process your order transactions immediately after receiving them. Therefore, if you have not received an order confirmation or reply to your e-mail within a reasonable time frame, it may be possible that:
1. Our e-mail was accidentally diverted in to your “Spam Mail” box; Please check your “Spam Mail” box (This has happened in the past with customers who use Yahoo Mail and Hotmail)
2. Please check that the e-mail address you entered was correct and is active.
11. If I need to cancel my order, what should I do?
1. If you need to cancel your order, please notify us by e-mail as soon as possible. If your has not been dispatched (i.e. you have not received a shipping confirmation e-mail with EMS tracking number), we will cancel your order and make a full refund. Again, if you have not received a reply within two days please check you ’Spam Mail” box or contact us again.
2. If we have already dispatched your order, you can refuse to take delivery of the parcel when it is delivered, and it will automatically be returned to us. Once it has been returned to us, we will refund the full value of the goods except for the shipping fee.
If you have any further problems, please contact us again for prompt solution
12. What is your return policy?
We would like you to be 100% satisfied with all the products that you purchase from us. If you are dissatisfied with you purchase for any reason, you may return your item to us within 14 days and receive either a refund or a replacement item.
All returned items should be in original condition (i.e. Items must be in unused condition, must not have been in contact with water and should include their original packaging).
Please notify us immediately by e-mail at support@kencrest.us if you would like to return any items. Product returns must be shipped back to either our Japanese office address or our U.S. office address at your own expense:
Kencrest Corporation (Japanese Office Address)
1803-5 Oze, Seki City
Gifu Pref, Japan
501-3265
Phone: 81-575-38-3019
Fax: 81-575-25-2699
Email: support@kencrest.us
Kencrest USA, Inc. (US Office Address)
9325 Lima Ter. S.
Seattle, WA 98118
United States
Phone: 858-204-0197
We warrant that all of our products shall be free from defects in material and workmanship. If you find any of our products to be defective, we will offer you the choice of either receiving a new replacement product or receiving a full refund. This warranty does not cover products that we deem to have been either misused or abused. Please contact us at support@kencrest.us before returning them.
13. I have damaged my knife and I cannot mend it myself. Can you help me?
If you damage or break your knife while using it, you will be pleased to know that most knives with blade damage can be repaired or re-sharpened and be returned back to good working condition. If you would like us to appraise your damaged knife and suggest an appropriate solution, please send some clear photographs of the damaged area of the knife and a description of how the damage occurred to support@kencrest.us.
14. How can I search for my favorite knife on your website?
We realize it’s hard for you to find the best knife to fit your need from our wide selections. Here are the tips and suggestion to help you chose your best knife quickly:
By Brands, if you have a specific brand or craftsman’s name preference
By Blade Type, if you already have the preferred blade type in mind.
By Steel Material, if you already have a specific blade steel preference.
We have also prepared following Special Category for your needs.
Our Advanced Search System will be narrowing your needs and preference, and you will be able to find your best fit knives easily. Enjoy your shopping !
If you are also interested in Outdoor Sports knives and fine quality Japanese pocket knives. Please try our another online store JKD www.japaneseknifedirect